Residential warranty

A 10–year workmanship warranty covers upholstered furniture subject to domestic use. This warranty specifically covers frames, springing, cushioning, sewing and upholstery. This warranty excludes fabrics and leathers. However, if any covering is agreed to be defective every effort will be made to negotiate a satisfactory settlement with the supplier on your behalf. Individual fabric and leather suppliers can provide warranties relating performance. A 2-year structural warranty covers other non-upholstered items.

Commercial warranty

A 7 year structural warranty covers the structural integrity of sofas in commercial environments. A 2-year structural warranty covers other non-upholstered items. Extended commercial warranties can be discussed to suit specific requirements.

Warranty claims

Claims can be made through the place from which the furniture was purchased. An inspection of the product is required to determine the nature and cause of the fault. This will be conducted by your point-of-purchase or Jardan representative and you will be advised whether the alleged defect has been caused by fair wear and tear, carrier damage, abuse or faulty manufacturing. The warranty covers the cost involved in repair but excludes any transport or freight costs associated with the claim.

If you would like to discuss Jardan's warranties, click here.

Download Jardan's
Warranty and Maintenance guide