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Careers

04.09.19

Customer Service Administration Assistant | Melbourne

We are seeking a motivated individual with a proven track record within a fast-paced customer service environment, ideally within the furniture industry. Reporting to the National Sales & Marketing Manager, you will be responsible for providing excellent service for inbound after sales queries and key administration tasks located in our Mount Waverley Head Office.

This is a great opportunity to join an expanding business with future career opportunities.

Key Responsibilities will include:

Customer Service:

  • Be key point of contact for client’s and staff on customer service queries
  • Co-ordinate action plan for requests for repairs/warranty claims
  • Administer order processing in accordance with warranty procedures
  • Enter and action customer service requests including warranty claims and repair works
  • Liaise with clients, Designers, Architects and provide outcomes
  • Engage with design and production teams to assess and create action plans for each order
  • Communicate production scheduling/order updates
  • Conduct root cause analysis of issues raised
  • Follow up with clients upon completion of services
  • Review and process trade account applications
  • Liaise with 3rd party repair technician’s interstate
  • Provide input and feedback at daily production meetings
  • Ensure customer satisfaction

Administration:

  • Answer the main phone line in HQ, directing calls and taking messages as required
  • Meet and greet visitors at reception and direct them to the appropriate staff member
  • Accept and distribute parcel deliveries that are delivered to reception
  • Post mail daily, pick up mail from PO box, and restock express post bags
  • Arrange coffee/tea/food for meetings and guests when needed
  • Maintain phone list and organisational chart of company

To be successful in this role you will need:

  • Minimum 1 year’s Customer Service experience, furniture or design industry preferred
  • Experience dealing with high end clientele an asset
  • High level of accuracy and attention to detail capability
  • Excellent communication and interpersonal skills
  • Intermediate knowledge of Microsoft office

If you are ready to take the next step in your career and believe you have what it takes to be successful in this fast-paced, time critical, role including a ‘can do attitude’ then we want to hear from you

Please note only shortlisted candidates will be contacted.

Apply here