The Good Life is our new loyalty program. A way to thank our community, make connections and meet some new faces.
This part is nice & simple – just create an account with us (here), or if you already have one, log in to update your account to The Good Life Loyalty Program. If you’re in one of our stores, just ask our lovely sales consultants and they can help sign you up.
Points are earnt for each Jardan purchase that is made using a loyalty account. For all furniture, rugs, art and lighting purchases you will earn 1 point per $1 AUD, and for all homewares purchases you will earn 10 points per $1 AUD spent. Please note – you will not earn points on shipping, only physical product. Please ensure you are logged in to your loyalty account online or reference your Loyalty ID in our showrooms to earn points to your account.
We recommend only having 1 account. Please ensure you are logged in or show your loyalty ID and/or email in store for every purchase you make with us. Points are not transferable between accounts and will not be allocated after invoicing. Points will not be combined from multiple loyalty accounts at any time.
You will automatically move between the levels based on your yearly spend.
Unfortunately, this one is a no. We appreciate and value all of the support you have given us to help us grow to this point, but our loyalty program is a new and exciting venture of ours and therefore everyone who joins will start at the beginning. Only orders placed on/after your sign up date will be included in the loyalty program.
Alongside a big thank you from all of us here at Jardan, you will receive a complimentary Good Life Magazine (available to collect in store or have sent through our online store), as well as exclusive offers for members throughout the year.
There are 2 ways to redeem the latest copy of our Good Life magazine. First is to simply add it to your online cart and have it posted out to you. Please note, delivery charges will apply but you can always add this onto your next purchase with us to cover that. The second option is to pop into one of our lovely showrooms, grab a copy and lounge around a little while.
Absolutely! The Good Life Loyalty Program applies at all times - online, in store, in the middle of the night, over the holidays, on vacation. You name it, we’ll be there for you.
Our trade sector runs on its own pricing structure, and therefore is kept separate from our loyalty program. If you are an architect or designer who would like to have their own personal loyalty account, you will be able to sign up using a personal email address which will be kept separate from the company’s trade account.
You will stay in your current level for one year from the date of entry. After that point, if you haven’t maintained your points, you will move down to the level that your points reflect.
Points are awarded at the time of invoice. This means you will receive your points when your order is paid in full, an invoice is sent and your goods are received. This means if you have ordered a production item through our showrooms and paid a 50% deposit, the points will only be added into your account once your order is complete & delivered to your home.
This could be for 3 reasons – 1 is because of the above FAQ, that you’ve placed your order and paid your deposit, but your order won’t receive points until your order is paid in full, invoiced & delivered. The 2nd is that our system is still catching up to you! It can sometimes take a little while for your order to push through to our portal - up to 3 business days. Please don’t hesitate to reach out at us after this time at firstname.lastname@example.org. The 3rd, you may have not used your loyalty log in or loyalty number to make this purchase. Unfortunately, if this is the case, we cannot allocate your points after the purchase is made. Please be extremely mindful when making your purchases online that you are logged in to your correct loyalty account or you relay your loyalty account to our sales consultants for your in store purchases.
No, if you are On the Sofa or have made it to The Good Life with us, you will not be able to use your discount to further reduce sale product. Your discount can however be used on all full priced furniture, lighting, art, rugs and homewares items.
As much as we would love to personally talk to you all, there simply isn’t enough time in the day. Instead, we have settled for email communication to keep us connected when you’re away from our stores. We will email you through all of our exciting offers exclusively for The Good Life Loyalty Program members, including early sale access and Jardan event invitations, as well as a little something to say Happy Birthday and any discount codes that you’re entitled to.
We’ve tried to include every little bit of offering that we have, but there are a few things that won’t go towards your loyalty points. These include shipping costs, re-upholstery orders and any product that you do not purchase through your Loyalty account.
Our annual charity donation differs from year to year. For this year’s annual donation Jardan are supporting the National Breast Cancer Foundation. We will always share with our member who we are supporting that year and when their contribution is made.