Terms and Conditions

Our design consultation service offers personalized support for clients looking to work directly with Jardan, providing a custom approach to optimizing their space with the help of our experienced design consultants. If you are already collaborating with an external designer or architect, please reach out to us for further discussion.

After scheduling an appointment, you will receive a series of booking reminders via email and SMS to confirm your appointment details.

Our on-site design consultation comes with a fee of $250 (including GST), which can be fully redeemed on any Jardan furniture or homewares purchases. This redemption is valid for three months from the issue date.

Please note, this service is limited to Jardan product recommendations within our range of furniture and styling pieces and does not encompass a full interior design scope.

Modifications to products outside the standard specifications may be possible. All requests for modifications must be submitted in writing and are subject to Jardan’s approval. Additional lead time and surcharge will apply.

Our customer care team can help with the re-upholstery of current Jardan designs. To obtain a quote for re-upholstery, please complete the after-sales form, and email it along with images of the item and your original order details to customercare@jardan.com.au

Jardan_After_Sales_Service

We strive to offer full delivery service, including assembly, placement of any Jardan furniture items and removal of rubbish. This service is available in all Australian capital cities. Australian regional or remote areas and some international locations are the unfortunate exception, full assembly instructions will be provided with your order.

As the holiday season approaches, please note that the final deadline to place your furniture orders for guaranteed delivery by Christmas is rapidly nearing. To ensure your items arrive in time for the festivities, all orders and payments must be completed by Friday 20th September, 5pm.

We strongly encourage you to place your orders as soon as possible to avoid any disappointment and ensure your furniture is delivered before the holiday rush.

Thank you for choosing us to furnish your home this holiday season!

For more information, please contact your nearest store. 

An order confirmation will be forwarded to you in acknowledgment of receipt of your order. This document superseded all prior correspondence in relation to your order (verbal, written, graphic, or otherwise). We will proceed with your order, as per your order confirmation, unless we receive written notification of any requested changes within 24 hours.

Please note - if you have purchased an item that is currently on pre-order. You may receive two shipments for your order. We will dispatch all in-stock items as soon as possible and the pre-order item/s will be dispatched once stock is available.

Each and every Jardan furniture piece is handcrafted to the specific size and finishes you have selected so whether or not an order can be changed depends on how far it has progressed in production. Once your order has been confirmed and proceeded to production, any request for changes must be sent in writing.   We will do our best to assist to help but cannot guarantee that changes can be made. Variations agreed to by Jardan will incur additional costs.

Once your order has been confirmed any cancellation request must be sent in writing. As each furniture piece is handcrafted to your specific fabric and finish choices, the cancellation will incur charges which vary depending on the status of production and how far the order has progressed.

All our furniture pieces are made to order. Please contact our sales consultant for current lead times, as these can vary through the course of the year with peaks in demand. Please note, shipping and delivery times vary depending on your location. Please contact our sales consultants who will be able to advise an approximate shipping time to your destination. Please note some Lighting, Rugs, Art and Homewares pieces also have lead times, please touch base with our store teams to check current product status.

Once your order has been received and has progressed into production, our team will advise an estimated completion date by email. 

Whilst every effort has been made to ensure the colours depicted on our website of materials and products accurately reflect the way they appear in person, Jardan advises that there may be variation between these due to a combination of factors including computer monitor, screen settings & lighting as well as a level of true variation in the products themselves. We work with many natural materials as well as handmade artisan products where a level of variation is to be expected and celebrated. It is therefore recommended that you view products in person prior to ordering where possible, or request swatches and/or additional information from our sales teams.

We will send an email confirming your order with specific detail around any made to order lead times. Our transport company will contact you 10 days prior to delivery of your made to order furniture.

Changing your order - Please contact us within 24 hours if your order requires any changes. Unfortunately changes after this time may not be possible or will incur additional charges.

You will receive an automated email confirming your online order.  If you cannot see this email, please check your junk mail. You can also check your order history and status in My Orders within your account. Once your order has been dispatched, you will receive confirmation along with an estimated delivery date. Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends and/or holidays will be processed the next business day.

Please note - if you have purchased an item that is currently on pre-order. You may receive two shipments for your order. We will dispatch all in-stock items as soon as possible and the pre-order item/s will be dispatched once stock is available.

Please choose carefully, we do not offer refunds or exchanges if you change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.

All our furniture pieces are made to order. Please contact our sales consultant for current lead times, as these can vary through the course of the year with peaks in demand. Please note, shipping and delivery times vary depending on your location. Please contact our sales consultants who will be able to advise an approximate shipping time to your destination. Please note some Lighting, Rugs, Art and Homewares pieces also have lead times, please touch base with our store teams to check current product status.

 Once your order has been received and has progressed into production, our team will advise an estimated completion date by email. 

Whilst every effort has been made to ensure the colours depicted on our website of materials and products accurately reflect the way they appear in person, Jardan advises that there may be variation between these due to a combination of factors including computer monitor, screen settings & lighting as well as a level of true variation in the products themselves. We work with many natural materials as well as handmade artisan products where a level of variation is to be expected and celebrated. It is therefore recommended that you view products in person prior to ordering where possible, or request swatches and/or additional information from our sales teams.

Refunds - Please choose carefully as we do not offer refunds for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing onlinestore@jardan.com.au

Please note, we are unable to process returns or refunds for online orders in Jardan stores.

Exchanges - Jardan does not offer refunds for change of mind. Jardan offers exchanges or a credit note for all full-priced homewares items (excluding rugs, art, beauty items & earrings) if returned within 14 days of purchase/receiving your online order. All sale items are final and cannot be exchanged or refunded.  Any returned product/s must be in original condition accompanied by the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards. Goods will be inspected upon return and a credit note or exchange will be issued for the original value of the product — excluding any return shipping costs. If you are exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. Applicable only on full-priced items; all purchases made on sale items are final and cannot be exchanged or refunded. We are not able to offer any exchanges or refunds on earrings and/or swimwear, due to hygiene reasons. 

If exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. Credit Notes must be redeemed within 6 months of the date allocated. Items deemed faulty can be returned for a full refund or exchange upon presentation of receipt at Jardan stores. EFTPOS refunds must be processed against the original card details.

Please note: Return of the item for exchange or credit note via post will be at the expense of the customer. The cost of return shipping will be taken out of the credit and or new item/s.

Please note, we are unable to process returns or refunds for online orders in Jardan stores. If you would like to exchange your online order or for any additional questions, please contact our online customer service team at onlinestore@jardan.com.au

Please choose carefully as we do not offer refunds or exchanges for change of mind or incorrect specifications on made-to-order pieces, original and/or framed artworks. If the Item is faulty and/or damaged in transit, you can choose between a refund, exchange, or credit. Please contact our online customer service team if your item has been damaged and they will arrange for the item to be returned to Jardan and replaced and/or refunded onlinestore@jardan.com.au

Please choose carefully as we do not offer refunds or exchanges for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing onlinestore@jardan.com.au

Floor Stock Orders

From time-to-time Jardan offers floor stock and ready-to-ship furniture items in our online store. These items are a mix of excess stock, floor stock, and ready-to-ship pieces. Some items may be imperfect and Jardan does not offer refunds or exchanges of sale or floor stock items, online sales, or factory sale items. All sales are final. It’s important to note, floor stock cannot be expected to be in perfect condition, as per our made-to-order pieces. Floor stock, excess stock, and ready-to-ship items may have markings, signs of wear, or natural characteristics that deem them to be classified as *seconds. – a discretionary saving is applied to all pieces in order to compensate for this. 

The warranties outlined in this document do not apply to floor stock or factory sale items. Floor stock is discounted pursuant to multiple factors including wear, usage, and overall condition. Floor Stock pieces are covered by the balance of our standard structural warranty only which is calculated from the date of manufacture not the date of purchase. Factory sale items are heavily discounted and sold as seen. They do not come with a warranty.

Shipping and Delivery Access

Lead times will vary and will be confirmed at time of purchase.

Please note: it is your responsibility to check access to the delivery property. Our standard freight is inclusive of a single delivery at ground floor level, with easy access, no stair carries and with all packaging removed from the site to be recycled.  Should your order require beyond this, it is your responsibility to ensure that access is achievable, please flag with us prior to ordering should you have any concerns regarding access.  A site inspection can be arranged prior to proceeding to ensure accurate freight costs and access is deemed achievable. Please be aware that any additional requirements such as stair carries, balcony lifts or a hoist service are outside of our standard delivery terms. These services will incur additional charges incurred by the client.

By proceeding with the order, you are agreeing to our freight terms and conditions. You agree that all site access has been accurately assessed and confirmed. If the delivery cannot be made due to access, Jardan cannot offer any refunds and you will be charged any additional costs associated with the delivery.

Payment for furniture orders is split across 2 payments, a deposit of 50% by way of confirmation with the balance payable prior to final dispatch. The deposit is non-refundable. All transactions are processed in Australian dollars and ex-factory unless otherwise stated. All prices displayed on our website are exclusive of freights. Balance due prior to the release of the goods. Goods remain the property of Jardan until full payment has been received. Jardan does not offer layby.

Online purchases are made easy and secure with a selection of payment options, including credit cards. All online orders must be paid and require 100% payment at the time of order. Unfortunately, at present, we cannot accept store credits for online purchases but please contact one of our stores for further assistance should you wish to redeem a gift card or use a store credit.

Create an account with Afterpay to buy now and pay later with either weekly, fortnightly or monthly instalments. Visit the Afterpay website for more information and to set up your account. Please note that Afterpay is only available for online purchases between $100 – $2,000. Please note Afterpay is only available to Australian Residence. 

E-Gift Cards (Digital)

E-Gift Cards may only be redeemed on the Jardan Website. E-Gift Cards are not valid to be redeemed at any Jardan Store. E-Gift Cards are valid for three (3) years from the date of purchase. E-Gift Cards are not redeemable for cash. E-Gift cards are not valid on Trade Account Orders and cannot be transferred to Trade Account Orders. 

Jardan does not take responsibility for any lost or stolen E-Gift Cards. If an order is made using an e-gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as a store credit only. E-Gift card purchases may be subject to security checks from time to time, resulting in longer processing time.

All E-Gift Cards are quoted in AUD$ Australian Dollars.

E-Gift Card balances can be checked at any time on the Jardan website – www.jardan.com.au

No change will be given and any balance that remains on the card can only be used in whole or part against future purchases.

If you are giving a Jardan gift card to another person, you should ensure that the recipient is aware of the terms and conditions that apply to the gift card and the relevant expiry date of the gift card.

If you have any requests about your Jardan e-gift card, please visit any Jardan store or email us at onlinestore@jardan.com.au

Gift Cards (Physical) 

Gift Cards may only be redeemed at any of the Jardan stores throughout Australia. For your closest store please refer to our stores page here. Gift Cards are not valid to be redeemed on the Jardan Online Store. Gift Cards are valid for three (3) years from the date of purchase. Gift Cards are not redeemable for cash. 

Jardan does not take responsibility for any lost or stolen Gift Cards. If an order is made using a gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as a store credit only. Gift card purchases may be subject to security checks from time to time, resulting in longer processing time.

All gift vouchers are quoted in AUD$ Australian Dollars. 

Available funds on a gift card can be verified any time through the Jardan stores. Any unused balance will be given as store credit for future purchases at Jardan stores. No change will be given and any balance that remains on the card can only be used in whole or part against future purchases.

If you are giving a Jardan gift card to another person, you should ensure that the recipient is aware of the terms and conditions that apply to the gift card and the relevant expiry date of the gift card.

If you have any requests about your Jardan gift card, please visit any Jardan store or email us at onlinestore@jardan.com.au

To help ensure that your shopping experience is safe, simple and secure Jardan uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy.

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2017. When purchasing from Jardan your financial details are passed through a secure server using the latest 128bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.  Please note that all international order will be processed in Australian dollars and we only accept Visa, Mastercard and China Union Pay.

Please note: it is your responsibility to check access to the delivery property. Our standard freight is inclusive of a single delivery at ground floor level, with easy access, no stair carries and with all rubbish removed from the site. Should your order require beyond this, it is your responsibility to ensure that access is achievable, please flag with us prior to ordering should you have any concerns and we confirm accurate freight costs and ensure access is achievable prior to proceeding. Please be aware that any additional requirements such as stair carries or a hoist service are outside of our standard delivery terms. These services will incur additional charges incurred by the client. Please note that our current delivery services do not offer balcony or hoist delivery services.  

By proceeding with the order, you are agreeing to our freight terms and conditions. You agree that all site access has been confirmed and that the delivery is to a ground floor easy access address, with no stair carries. If the delivery cannot be made due to access issues you will be charged a re-delivery fee as well as any additional costs associated with the delivery.

From time-to-time Jardan offers floor stock and ready-to-ship furniture items in our online store. These items are a mix of excess stock, floor stock, and ready-to-ship pieces. Some items may be imperfect and Jardan does not offer refunds or exchanges of sale or floor stock items, online sales, or factory sale items. All sales are final. It’s important to note, floor stock cannot be expected to be in perfect condition, as per our made-to-order pieces. Floor stock, excess stock, and ready-to-ship items may have markings, signs of wear, or natural characteristics that deem them to be classified as *seconds. – a discretionary saving is applied to all pieces in order to compensate for this. 

The warranties outlined in this document do not apply to floor stock or factory sale items. Floor stock is discounted pursuant to multiple factors including wear, usage, and overall condition. Floor Stock pieces are covered by the balance of our standard structural warranty only which is calculated from the date of manufacture not the date of purchase. Factory sale items are heavily discounted and sold as seen. They do not come with a warranty.

Jardan is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Jardan uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Jardan only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

The Jardan mobile message service (the "Service") is operated by Jardan (“Jardan”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Jardan’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Jardan through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Jardan. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Jardan or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Jardan mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Jardan or email onlinestore@jardan.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. 

Please note we are no longer accepting sign-ups to The Good Life Loyalty program. The program will officially end on 1^st July 2025 with points being honoured up until 30^th June 2025.

For all current members points are earnt for each Jardan purchase that is made using a loyalty account and you will automatically move between the levels based on your spend until program end date. For all furniture, rugs, art, mirrors and lighting purchases you will earn 1 point per $1 AUD, and for all homewares purchases you will earn 10 points per $1 AUD spent. Please note – you will not earn points on shipping, only physical product. Please ensure you are logged in to your loyalty account online or reference your Loyalty ID in our showrooms to earn points to your account. Points will be honoured up until 30^th June 2025.

What happened to the Loyalty Program?

We are no longer accepting sign-ups to The Good Life Loyalty program. The program will officially end on 1^st July 2025 with points being honoured up until 30^th June 2025.

We are working to develop a new, more user-friendly program that offers even greater benefits for our loyal client base.

Will I still earn points?

For all current members points are earnt for each Jardan purchase that is made using a loyalty account. For all furniture, rugs, art, mirrors and lighting purchases you will earn 1 point per $1 AUD, and for all homewares purchases you will earn 10 points per $1 AUD spent. Please note – you will not earn points on shipping, only physical product. Please ensure you are logged in to your loyalty account online or reference your Loyalty ID in our showrooms to earn points to your account. Points will be honoured up until 30^th June 2025.

Will I still move up a level?

You will automatically move between the levels based on your spend until 1^st July 2025

How do I redeem my Good Life Magazine?

There are 2 ways to redeem the latest copy of our Good Life magazine. First is to simply add it to your online cart and have it posted out to you. Please note, delivery charges will apply but you can always add this onto your next purchase with us to cover that. The second option is to pop into one of our lovely showrooms, grab a copy and lounge around a little while.

Can I earn points in store as well?

Absolutely! The Good Life Loyalty Program applies at all times - online, in store, in the middle of the night, over the holidays, on vacation. You name it, we’ll be there for you.

How long does my status last for?

You will stay in your current level for one year from the date of entry. After that point, if you haven’t maintained your points, you will move down to the level that your points reflect.

When do I receive my points?

Points are awarded at the time of invoice. This means you will receive your points when your order is paid in full, an invoice is sent and your goods are received. This means if you have ordered a production item through our showrooms and paid a 50% deposit, the points will only be added into your account once your order is complete & delivered to your home.

Why isn’t my order showing in my online loyalty account?

This could be for 3 reasons – 1 is because of the above FAQ, that you’ve placed your order and paid your deposit, but your order won’t receive points until your order is paid in full, invoiced & delivered. The 2nd is that our system is still catching up to you! It can sometimes take a little while for your order to push through to our portal - up to 3 business days.. The 3rd, you may have not used your loyalty log in or loyalty number to make this purchase. Unfortunately, if this is the case, we cannot allocate your points after the purchase is made. Please be extremely mindful when making your purchases online that you are logged in to your correct loyalty account or you relay your loyalty account to our sales consultants for your in store purchases.

Does my discount count towards sale items?

No, if you are On the Sofa or have made it to The Good Life with us, you will not be able to use your discount to further reduce sale product. Your discount can however be used on all full priced furniture, lighting, rugs and homewares items (Excludes Art pieces).

What can I use my loyalty discount on?

Your loyalty discount can be used on all full priced furniture, lighting, rugs and homewares items (Excludes Art pieces and Sale items).

How will I receive my exclusive offers and invitations?

As much as we would love to personally talk to you all, there simply isn’t enough time in the day. Instead, we have settled for email communication to keep us connected when you’re away from our stores. We will email you through all of our exciting offers exclusively for The Good Life Loyalty Program members, including early sale access and Jardan event invitations, as well as a little something to say Happy Birthday and any discount codes that you’re entitled to.

Are there any items that do not receive any points?

We’ve tried to include every little bit of offering that we have, but there are a few things that won’t go towards your loyalty points. These include shipping costs, re-upholstery orders and any product that you do not purchase through your Loyalty account.

What charity does my annual donation reward go to?

Our annual charity donation differs from year to year. For this year’s annual donation Jardan are supporting the National Breast Cancer Foundation. We will always share with our members who we are supporting that year and when their contribution is made.

20% off* selected homewares. This offer is valid from Thursday, 28th November, until midnight AEST on Monday, 2nd of December.

Limited stock available. Please choose carefully, as we do not accept exchanges or refunds on sale items unless they are faulty. This offer cannot be used in conjunction with any other promotions.

Jardan reserves the right to change, modify, or terminate the Holiday Sale at any time.

Freight costs will be calculated at checkout. Please be mindful due to a high volume of orders at this time, your online order may take a little longer to get to you. We will do our best to dispatch your order as quickly as possible.

Up to 50% off* selected ex-display floorstock furniture. This offer is valid from Tuesday, 19th November, until stock is sold out.

Ex-display stock items are sold "as is," and may have minor imperfections and/or signs of wear and tear. This includes, but is not limited to, marks, scuffs, scratches, dents, and chips. Products are discounted based on their overall condition; for example, an item discounted by 30% will generally be in better condition than one discounted by 50%.

Limited stock available. Please choose carefully, as prices are final and Jardan does not offer refunds or exchanges on ex-display stock. All products are covered by the balance of our standard structural warranty, which begins from the date of manufacture. No warranty is provided on fabrics or finishes.

Jardan reserves the right to change, modify, or terminate the ex-display stock sale at any time.

As a subscriber to our mailing list, you are entitled to 10% off your first online homewares order. Offer is valid on homewares items only and excludes Furniture, Lighting, Rugs, Mirrors, Art, and Sale items. Offer is valid once per user and cannot be applied after an order is made.

As a member of our loyalty program, you will receive a birthday voucher on your nominated birthday. Please make sure your account has been updated with your date of birth. All birthday vouchers will be sent through to your nominated email. You will need to be signed into your online account and add the code at checkout to activate the promotion. Birthday vouchers are only valid on online purchases and must be entered at time of checkout. Offer is valid once per user and cannot be applied after an order is made.

Offer available Saturday 23rd and Sunday 24th November 2024. Available instore and online.  Offer only available for purchases on homewares and excludes rugs, lighting, art and mirrors. Limited Marnie towels available. Limited to one towel per customer. The Marnie towel will automatically be added to cart for online purchases.