Terms and Conditions

Services

Design Consultation

Jardan offers a personalised in-house furniture selection and styling service. One of our experienced consultants will visit your home to discuss your vision, needs and individual style. Drawing from our unique and extensive furniture and homewares offering we will work with you to create a beautiful, resolved space in line with your lifestyle and personal aesthetic. For more information please contact your local store.

Assembly

We strive to offer full delivery service, including assembly, placement of any Jardan furniture items and removal of rubbish.  This service is available in all Australian capital cities. Australian regional or remote areas and some international locations are the unfortunate exception, full assembly instructions are provided with your order.

Design Modifications

Modifications to products outside the standard specifications may be possible. All requests for modifications must be submitted in writing and are subject to Jardan’s approval. Additional lead time and surcharge will apply.

Reupholstery

Our customer care team can help with reupholstery of current Jardan designs.  To obtain a quote for reupholstery, please complete the after sales form which you can download from the bottom of the page, and email along with images of the item and your original order details to customercare@jardan.com.au

Online Homewares - Refunds & Exchanges

Refund Policy

Please choose carefully as we do not offer refunds for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing onlinestore@jardan.com.au

For clothing or apparel items we offer choice of a refund, exchange or credit note within 14 days. Any return clothing or apparel must be in original condition accompanied with the receipt and all original packaging. Applicable only on full priced items.


Exchange Policy

Jardan does not offer refunds for change of mind. Jardan offers exchanges or a credit note for all full priced homewares items (excluding art, beauty items & earrings) if returned within 14 days of purchase/recieving your online order. All sale items are final and cannot be exchanged or refunded.  Any return product/s must be in original condition accompanied with the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards. Goods will be inspected upon return and a credit note or exchange will be issued for the original value of the product — excluding any return shipping costs. If you are exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. Applicable only on full priced items; all purchases made on sale items are final and cannot be exchanged or refunded. We are not able to offer any exchanges or refunds on earrings and/or swimwear, due to hygiene reasons. 

If exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. Credit Notes must be redeemed within 6 months of date allocated. Items deemed faulty can be returned for a full refund or exchange upon presentation of receipt at Jardan stores. EFTPOS refunds must be processed against the original card details.

For clothing or apparel items we offer choice of a refund, exchange or credit note within 14 days. Any return clothing or apparel must be in original condition accompanied with the receipt and all original packaging. Applicable only on full priced items.

Please note: Return of the item for exchange or credit note via post will be at the expense of the customer. The cost of return shipping will be taken out of the credit and or new item/s.

If you would like to exchange your online order or for any additional questions, please contact our online customer service team at onlinestore@jardan.com.au

Made to Order/Framed and Original Art

Please choose carefully as we do not offer refunds or exchanges on change of mind or incorrect specifications on made to order, original and/or framed artworks. If the Item is faulty and/or damaged in transit, you can choose between a refund, exchange or credit. Please contact our online customer service team if your item has been damaged and they will arrange for the item to be returned to Jardan and replaced and/or refunded - onlinestore@jardan.com.au

Rug Exchanges

Please choose carefully as we do not offer refunds for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing onlinestore@jardan.com.au 

Jardan will accept exchanges for all full priced rugs if returned within 14 days of originally receiving your order. We will only accept products in their original condition with tags attached, accompanied with the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards.

Please note - The customer will be liable for all return shipping costs and items must be returned in the as-sold condition. The customer must make sure the item/s is re-packaged in the original packaging to avoid any damage to the products upon return to Jardan. All items will be inspected upon return and the credit will be issued once we are satisfied with the items condition. All rugs must be returned via Jardan’s specialist freight carriers to avoid any damage to the item. To arrange this please contact our online customer service team – onlinestore@jardan.com.au

In Store Furniture & Lighting Orders

Order Confirmation

An order confirmation will be forwarded to you in acknowledgement of receipt of your order. This document superseded all prior correspondence in relation to your order (verbal, written, graphic or otherwise). We will proceed with your order, as per your order confirmation, unless we receive written notification of any requested changes with 24 hours.

Please note - if you have purchased an item that is currently on pre-order. You may recieve two shipments for your order. We will dispatch all intstock items as soon as possible and the pre-order item/s will be dispatch once stock it available.

Changing Your Order

Each and every Jardan furniture piece is handcrafted to the specific size and finishes you have selected so whether or not an order can be changed depends on how far it has progressed in production. Once your order has been confirmed and proceeded to production, any request for changes must be sent in writing.   We will do our best to assist to help but cannot guarantee that changes can be made. Variations agreed to by Jardan will incur additional costs.

Cancelling Your Order

Once your order has been confirmed any cancellation request must be sent in writing. As each furniture piece is handcrafted to your specific fabric and finish choices, cancellation will incur charges which vary dependant on the status of production and how far the order has progressed.

Floorstock & Factory Sale Orders

Jardan does not offer refunds or exchanges of sale or floor stock items, online sale or factory sale items, all sales are final. It’s important to note, floor stock cannot be expected to be in perfect condition, as per our made to order pieces. The piece may have examples of markings, wear or natural characteristics – a discretionary saving is applied to all pieces in order to compensate for this. Floor Stock, Online Sale & Factory Sale pieces are covered by our standard structural warranty, however the fabric and leather warranty is not applicable to these items.

Floorstock and Factory Sale Shipping - Please note: it is your responsibility to check access to the property. Our standard freight is inclusive of a single delivery at ground floor level, with easy access, no stair carries and with all rubbish removed from the site. Should your order require beyond this, it is your responsibility to ensure that access is achievable, please flag with us prior to ordering should you have any concerns and we confirm accurate freight costs and ensure access is achievable prior to proceeding. Please be aware that any additional requirements such as stair carries or a hoist service are outside of our standard delivery terms. These services will incur additional charges incurred by the client. Please note that our current delivery services do not offer balcony or hoist delivery services.  

By proceeding with the order, you are agreeing to our freight terms and conditions. You agree that all site access has been confirmed and that the delivery is to a ground floor easy access address, with no stair carries. If the delivery cannot be made due to access issues you will be charged a re-delivery fee as well as any additional costs associated with the delivery.

Lead Times

Once your order has been received and has progressed into production, our team will advise an estimated completion date by email. Please contact your sales consultant for current lead times, these can vary through the course of the year with peaks in demand.

Payment

Payment for furniture orders is split across 2 payments, a deposit of 50% by way of confirmation with the balance payable on prior to final dispatch.  Deposit is non-refundable. All transactions are processed in Australian dollars and ex-factory unless otherwise stated. All prices displayed on our website are exclusive of freights. Balance due prior to release of the goods. Goods remain the property of Jardan until full payment has been received. Jardan does not offer layby.

Online Orders

Order Confirmation - Furniture & Lighting

We will send an email confirming your order with specific detail around any made to order lead times. Our transport company will contact you 10 days prior to delivery of your made to order furniture.

Order Confirmation - Homewares

You will receive an automated email confirming your online order.  If you cannot see this email, please check your junkmail. You can also check your order history and status in My Orders within your account. Once your order has been dispatched, you will receive confirmation along with an estimated delivery date. Orders are processed Monday to Friday (excluding public holidays).  Orders received on weekends or holidays will be processed the next business day. Delivery times for all homeware products are 2– 5 business days from the time of order.  Slight delays may occur during holiday or sale period. Rugs, Art and have lead times of VIC 1-2 weeks, NSW 2-3 weeks, QLD 2-3 weeks, SA 2-3 weeks and TAS and NT 4 weeks.

Please note - if you have purchased an item that is currently on pre-order. You may recieve two shipments for your order. We will dispatch all intstock items as soon as possible and the pre-order item/s will be dispatch once stock it available.

Website Security - Payment Details

To help ensure that your shopping experience is safe, simple and secure Jardan uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy.

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2017. When purchasing from Jardan your financial details are passed through a secure server using the latest 128bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.  Please note that all international order will be processed in Australian dollars and we only accept Visa, Mastercard and China Union Pay.

Changing Your Order

Please contact us within 24 hours if your order requires any changes. Unfortunately changes after this time may not be possible or will incur additional charges.

Cancelling Your Order

Please choose carefully, we do not offer refunds or exchanges if you change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.

Payment

Online purchases are made easy and secure with a selection of payment options, including credit cards. Unfortunately, at present, we cannot accept gift cards or store credits for online purchases but please contact one of our stores for further assistance should you wish to redeem a gift card or use a store credit.

Online Floor stock and Ready to Ship Furniture

Jardan does not offer refunds or exchanges of sale or floor stock items, online sale or factory sale items, all sales are final. It’s important to note, floor stock cannot be expected to be in perfect condition, as per our made to order pieces. The piece may have examples of markings, wear or natural characteristics – a discretionary saving is applied to all pieces in order to compensate for this. Floor Stock, Online Sale & Factory Sale pieces are covered by our standard structural warranty, however the fabric and leather warranty is not applicable to these items.

Online Furniture and Floorstock Shipping - Please note: it is your responsibility to check access to the property. Our standard freight is inclusive of a single delivery at ground floor level, with easy access, no stair carries and with all rubbish removed from the site. Should your order require beyond this, it is your responsibility to ensure that access is achievable, please flag with us prior to ordering should you have any concerns and we confirm accurate freight costs and ensure access is achievable prior to proceeding. Please be aware that any additional requirements such as stair carries or a hoist service are outside of our standard delivery terms. These services will incur additional charges incurred by the client. Please note that our current delivery services do not offer balcony or hoist delivery services.  

By proceeding with this order, you are agreeing to our freight terms and conditions. You agree that all site access has been confirmed and that the delivery is to a ground floor easy access address, with no stair carries. If the delivery cannot be made due to access issues you will be charged a re-delivery fee as well as any additional costs associated with the delivery.

Afterpay

Create an account with Afterpay to buy now and pay later with either weekly, fortnightly or monthly instalments. Visit the Afterpay website for more information and to set up your account. Please note that Afterpay is only available for online purchases between $100 – $1000.

Privacy Policy

Jardan is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Jardan uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Jardan only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.