Terms and Conditions

Services

Design Consultation

Jardan offers a personalised in-house furniture selection and styling service. One of our experienced consultants will visit your home to discuss your vision, needs and individual style. Drawing from our unique and extensive furniture and homewares offering we will work with you to create a beautiful, resolved space in line with your lifestyle and personal aesthetic. For more information please contact your local store.

Assembly

We strive to offer full delivery service, including assembly, placement of any Jardan furniture items and removal of rubbish. This service is available in all Australian capital cities. Australian regional or remote areas and some international locations are the unfortunate exception, full assembly instructions will be provided with your order.

Design Modifications

Modifications to products outside the standard specifications may be possible. All requests for modifications must be submitted in writing and are subject to Jardan’s approval. Additional lead time and surcharge will apply.

Reupholstery

Our customer care team can help with reupholstery of current Jardan designs.  To obtain a quote for reupholstery, please complete the after sales form which you can download from the bottom of the page, and email along with images of the item and your original order details to customercare@jardan.com.au

Online Homewares

Refund Policy

Please choose carefully as we do not offer refunds for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing onlinestore@jardan.com.au

For clothing or apparel items we offer choice of a refund, exchange or credit note within 14 days. Any return clothing or apparel must be in original condition accompanied with the receipt and all original packaging. Applicable only on full priced items.

Please note, we are unable to process returns or refunds for online orders in Jardan stores.


Exchange Policy

Jardan does not offer refunds for change of mind. Jardan offers exchanges or a credit note for all full priced homewares items (excluding art, beauty items & earrings) if returned within 14 days of purchase/recieving your online order. All sale items are final and cannot be exchanged or refunded.  Any return product/s must be in original condition accompanied with the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards. Goods will be inspected upon return and a credit note or exchange will be issued for the original value of the product — excluding any return shipping costs. If you are exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. Applicable only on full priced items; all purchases made on sale items are final and cannot be exchanged or refunded. We are not able to offer any exchanges or refunds on earrings and/or swimwear, due to hygiene reasons. 

If exchanging for an item of lesser value, a credit note will be issued for the outstanding amount. Credit Notes must be redeemed within 6 months of date allocated. Items deemed faulty can be returned for a full refund or exchange upon presentation of receipt at Jardan stores. EFTPOS refunds must be processed against the original card details.

For clothing or apparel items we offer choice of a refund, exchange or credit note within 14 days. Any return clothing or apparel must be in original condition accompanied with the receipt and all original packaging. Applicable only on full priced items.

Please note: Return of the item for exchange or credit note via post will be at the expense of the customer. The cost of return shipping will be taken out of the credit and or new item/s.

Please note, we are unable to process returns or refunds for online orders in Jardan stores. If you would like to exchange your online order or for any additional questions, please contact our online customer service team at onlinestore@jardan.com.au

Made to Order/Framed and Original Art

Please choose carefully as we do not offer refunds or exchanges on change of mind or incorrect specifications on made to order, original and/or framed artworks. If the Item is faulty and/or damaged in transit, you can choose between a refund, exchange or credit. Please contact our online customer service team if your item has been damaged and they will arrange for the item to be returned to Jardan and replaced and/or refunded - onlinestore@jardan.com.au

Rug Exchanges

Please choose carefully as we do not offer refunds for change of mind. All items are quality controlled and checked for any faults before being dispatched. However, should you receive an item that is faulty or damaged, please contact us immediately by emailing onlinestore@jardan.com.au 

Jardan will accept exchanges for all full priced rugs if returned within 14 days of originally receiving your order. We will only accept products in their original condition with tags attached, accompanied with the receipt and all original packaging. We reserve the right to refuse a return if the merchandise does not meet our standards.

Please note - The customer will be liable for all return shipping costs and items must be returned in the as-sold condition. The customer must make sure the item/s is re-packaged in the original packaging to avoid any damage to the products upon return to Jardan. All items will be inspected upon return and the credit will be issued once we are satisfied with the items condition. All rugs must be returned via Jardan’s specialist freight carriers to avoid any damage to the item. To arrange this please contact our online customer service team – onlinestore@jardan.com.au

In Store Furniture & Lighting Orders

Order Confirmation

An order confirmation will be forwarded to you in acknowledgement of receipt of your order. This document superseded all prior correspondence in relation to your order (verbal, written, graphic or otherwise). We will proceed with your order, as per your order confirmation, unless we receive written notification of any requested changes with 24 hours.

Please note - if you have purchased an item that is currently on pre-order. You may recieve two shipments for your order. We will dispatch all intstock items as soon as possible and the pre-order item/s will be dispatch once stock it available.

Changing Your Order

Each and every Jardan furniture piece is handcrafted to the specific size and finishes you have selected so whether or not an order can be changed depends on how far it has progressed in production. Once your order has been confirmed and proceeded to production, any request for changes must be sent in writing.   We will do our best to assist to help but cannot guarantee that changes can be made. Variations agreed to by Jardan will incur additional costs.

Cancelling Your Order

Once your order has been confirmed any cancellation request must be sent in writing. As each furniture piece is handcrafted to your specific fabric and finish choices, cancellation will incur charges which vary dependant on the status of production and how far the order has progressed.

Lead Times

Once your order has been received and has progressed into production, our team will advise an estimated completion date by email. Please contact your sales consultant for current lead times, these can vary through the course of the year with peaks in demand.

Payment

Payment for furniture orders is split across 2 payments, a deposit of 50% by way of confirmation with the balance payable on prior to final dispatch.  Deposit is non-refundable. All transactions are processed in Australian dollars and ex-factory unless otherwise stated. All prices displayed on our website are exclusive of freights. Balance due prior to release of the goods. Goods remain the property of Jardan until full payment has been received. Jardan does not offer layby.

Online Orders

Order Confirmation - Furniture & Lighting

We will send an email confirming your order with specific detail around any made to order lead times. Our transport company will contact you 10 days prior to delivery of your made to order furniture.

Order Confirmation - Homewares

You will receive an automated email confirming your online order.  If you cannot see this email, please check your junkmail. You can also check your order history and status in My Orders within your account. Once your order has been dispatched, you will receive confirmation along with an estimated delivery date. Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends and/or holidays will be processed the next business day.

Please note - if you have purchased an item that is currently on pre-order. You may recieve two shipments for your order. We will dispatch all intstock items as soon as possible and the pre-order item/s will be dispatch once stock it available.

Website Security - Payment Details

To help ensure that your shopping experience is safe, simple and secure Jardan uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy.

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2017. When purchasing from Jardan your financial details are passed through a secure server using the latest 128bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.  Please note that all international order will be processed in Australian dollars and we only accept Visa, Mastercard and China Union Pay.

Changing Your Order

Please contact us within 24 hours if your order requires any changes. Unfortunately changes after this time may not be possible or will incur additional charges.

Cancelling Your Order

Please choose carefully, we do not offer refunds or exchanges if you change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.

Privacy Policy

Jardan is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Jardan uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Jardan only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Payment

Online purchases are made easy and secure with a selection of payment options, including credit cards. Unfortunately, at present, we cannot accept gift cards or store credits for online purchases but please contact one of our stores for further assistance should you wish to redeem a gift card or use a store credit.

Afterpay

Create an account with Afterpay to buy now and pay later with either weekly, fortnightly or monthly instalments. Visit the Afterpay website for more information and to set up your account. Please note that Afterpay is only available for online purchases between $100 – $1000.

Floor Stock and Ready to Ship Furniture

Floor stock and Ready to Ship Orders

From time-to-time Jardan offers floor stock and ready to ship furniture items in our online store. These items are a mix of excess stock, floor stock, and ready to ship pieces. Some items may be imperfect and Jardan does not offer refunds or exchanges of sale or floor stock items, online sale or factory sale items. All sales are final. It’s important to note, floor stock cannot be expected to be in perfect condition, as per our made to order pieces. Floor stock, excess stock and ready to ship items may have markings, signs of wear or natural characteristics that deem them to be classified as *seconds. – a discretionary saving is applied to all pieces in order to compensate for this. 

It is important to note that Floor Stock, Online Sale & Factory Sale pieces are covered by our standard structural warranty, however the fabric and leather warranty is not applicable to these items.

Floor Stock and Ready to Ship Furniture - Shipping and Delivery Access

Please note: it is your responsibility to check access to the delivery property. Our standard freight is inclusive of a single delivery at ground floor level, with easy access, no stair carries and with all rubbish removed from the site. Should your order require beyond this, it is your responsibility to ensure that access is achievable, please flag with us prior to ordering should you have any concerns and we confirm accurate freight costs and ensure access is achievable prior to proceeding. Please be aware that any additional requirements such as stair carries or a hoist service are outside of our standard delivery terms. These services will incur additional charges incurred by the client. Please note that our current delivery services do not offer balcony or hoist delivery services.  

By proceeding with the order, you are agreeing to our freight terms and conditions. You agree that all site access has been confirmed and that the delivery is to a ground floor easy access address, with no stair carries. If the delivery cannot be made due to access issues you will be charged a re-delivery fee as well as any additional costs associated with the delivery.

Sales, Competition and Promotional - Terms and Conditions

Baye Dinnerware Competition - T&C's

This competition is a Game of Chance. By entering the Jardan Baye Dinnerware Competition, you are agreeing to the following terms and conditions:

1. STANDARD TERMS

1.1 Information on how to enter forms part of the terms of entry.

2. WHO CAN ENTER?

2.1 Subject to clause 2.2, entry is open only to all Australian residents.

2.2 Employees and their immediate families of Jardan Australia Pty Ltd and their associated agencies and companies are not eligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether by natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

3. HOW TO ENTER

3.1 The competition commences on July 14th 9.00am 2022 (AEST) and concludes on July 22nd 11:59pm 2022 (AEST) (“the Competition Period”)

3.2 In order to enter the competition, entrants must be following @jardanfurniture on Instagram, like the post and tag two friends in the comments section of the post.

4. PRIZES: 1 x Jardan Baye Dinnerware 16 piece set plus mug in the colour of their choice (subject to availability), 1 x $300 Dinner/Food voucher (details dependent on location of winner). Total Prize pool valued at RRP $825.00

4.1 If for any reason the winner does not take the prize or any element of the prize at the time stipulated by the promoter, then the prize or that element of the prize will not be redeemable for cash and will be forfeited.

4.2 The prize is not transferable, exchangeable or redeemable for cash.

4.3 In the event of that any prize item is unavailable; the Promoter reserves the right to substitute a prize item of equal or greater value. Any taxes (other than GST, if any) which may be payable as a consequence of a winner receiving the prize are the sole responsibility of the winner.

5. HOW TO WIN

5.1 Each entrant who has entered the competition over the Competition Period and registered all details in accordance with clause 3 will be entered into the prize draws. The prize winner will be selected at random. All draws will take place at Jardan Australia Pty Ltd, 66 Rickets Road, Mount Waverly Victoria 3149.

5.2 The prize winners will be notified by Direct Message on Instagram within two days of the draw.

5.3 The Promoter’s decision is final and the Promoter will not enter into correspondence regarding the result.

6. COMMUNICATIONS

6.1 Winning entrant will be notified via Direct Message and be required to send their postal address and phone number for postage purposes.

7. NO LIABILITY

7.1 In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability to proceed with the competition on the dates and in the manner described in these terms and conditions, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter may in its absolute discretion cancel the competition and recommence it from the start on the same conditions, subject to State Legislation.

7.2 Jardan Australia Pty Ltd and their associated agencies and companies will take no responsibility for prizes damaged or lost in transit, or late, lost or misdirected mail.

7.3 Jardan Australia Pty Ltd and their associated agencies and companies will not be liable for any misadventure, accident, injury, loss (including but not limited to consequential loss) or claim that may occur:
7.3.1 during the draw;
7.3.2 whilst undertaking any travel won on or connected with their entry into the draw; or
7.3.3 in the participation in any prize;
7.3.4 as a consequence of late, lost or misdirected mail;
7.3.5 due to the broadcast of any program relating to the competition or the publication of any material, including any statements made by any compere, staff member, journalist, other entrants or any other person;
7.3.6 in relation to failure of an SMS entry message to be received by the promoter on account of technical problems or traffic congestion;
7.3.7 arising from or related to any problem or technical malfunction of any telephone network or lines or mobile communications network related to or resulting from participation in this promotion;
 7.3.8 due to circumstances outside the Promoter’s reasonable control.

7.4 Jardan Australia Pty Ltd and its affiliates assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission; communications line failure, theft or destruction or unauthorised access to, or alteration of, entries, and reserves the right to take any action that may be available.

7.5 If, for any reason, this competition is not capable of being conducted as planned, including, but not limited, due to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right, in its sole discretion, to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the competition, subject to State Legislation.

Free Shipping on Ready to Ship Rugs - T&Cs

Enjoy Free Shipping on Ready to Ship Rugs on now until 11.59pm Sunday 26 June, unless sold out prior. Offer valid instore and online.

Discount will automatically be applied at checkout.

All orders need to be placed and paid for in full by 11:59PM on Sunday the 26th of June to receive free shipping.

Promotion applies to Ready to Ship Rugs ONLY – no custom rugs, made to order rugs or rugs that are out of stock. Minimum purchase amount of $1000.   

Discount will be applied at check out to the shipping. Maximum discount is $236.50 

If you are ordering multiple rugs/bulky items or you are shipping to a regional area that would normally incur a higher shipping cost the maximum discount you will receive on the order is $236.50

Please note, this promotion only applies to in stock rugs, if you have homewares items that are of value under $150 the standard homewares freight charges of $15 will apply. If you purchase homewares over the value of $150 you will receive free shipping on your entire order.

This promotion is NOT valid on furniture orders, bulky orders or regional/rural postcodes. 

Promotion valid for Australian postcodes only.

20% off Bed Linen Promo – T&Cs

Spend $250 on full priced bed linen and receive 20% your purchase. Discount will only apply to full priced bed linen items, sale bed linen and all other categories are excluded from the promotion. Offer is strictly online only, cannot be redeemed in store. Cannot be used in conjunction with any other offer. Discount will automatically be applied at check out. Offer valid from 8 am Thursday 20 January – 11:59 pm Sunday 23 January whilst stock lasts. 

Mother's Day Competition - T&Cs

This competition is a Game of Chance. By entering the Jardan Mother’s Day competition, you are agreeing to the following terms and conditions:

1. STANDARD TERMS

1.1 Information on how to enter forms part of the terms of entry.

2. WHO CAN ENTER?

2.1 Subject to clause 2.2, entry is open only to all Australian residents.
2.2 Employees and their immediate families of   Jardan Australia Pty Ltd and their associated agencies and companies are not eligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether by natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

3. HOW TO ENTER

3.1 The competition commences on Thursday April 28th 5.00pm  (AEST) and concludes on May 1st at 11:59pm (“the Competition Period”)

3.2 In order to enter the competition, entrants must fill out the form on the competition page, leaving entrant’s full name, email and postcode.

4. PRIZES: a Jardan Iris  Blanket, a Jardan Citrus Grove Candle,  a Jardan Juno Bath Robe Stone in the size of your choosing (dependent on available stock at time of claiming prize). Total Prize pool valued at RRP $725.00

4.1 If for any reason the winner does not take the prize or any element of the prize at the time stipulated by the promoter, then the prize or that element of the prize will not be redeemable for cash and will be forfeited.

4.2 The prize is not transferable, exchangeable or redeemable for cash.

4.3 In the event of that any prize item is unavailable; the Promoter reserves the right to substitute a prize item of equal or greater value. Any taxes (other than GST, if any) which may be payable as a consequence of a winner receiving the prize are the sole responsibility of the winner.

5. HOW TO WIN

5.1 Each entrant who has entered the competition over the Competition Period and registered all details in accordance with clause 3 will be entered into the prize draws. All draws will take place at Jardan Australia Pty Ltd, 66 Rickets Road, Mount Waverly Victoria 3149.

5.2 The prize winners will be notified by email within two days of the draw.

5.3 The Promoter’s decision is final and the Promoter will not enter into correspondence regarding the result.

6. COMMUNICATIONS

6.1 Entrants agree to receive separate communications from both Jardan Australia Pty Ltd.  However, entrant details will never be made available to any other parties. All other communications will contain an opt-out option.

7. NO LIABILITY

7.1 In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability to proceed with the competition on the dates and in the manner described in these terms and conditions, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter may in its absolute discretion cancel the competition and recommence it from the start on the same conditions, subject to State Legislation.

7.2 Jardan Australia Pty Ltd and their associated agencies and companies will take no responsibility for prizes damaged or lost in transit, or late, lost or misdirected mail.

7.3 Jardan Australia Pty Ltd and their associated agencies and companies will not be liable for any misadventure, accident, injury, loss (including but not limited to consequential loss) or claim that may occur:
7.3.1 during the draw;
7.3.2 whilst undertaking any travel won on or connected with their entry into the draw; or
7.3.3 in the participation in any prize;
7.3.4 as a consequence of late, lost or misdirected mail;
7.3.5 due to the broadcast of any program relating to the competition or the publication of any material, including any statements made by any compere, staff member, journalist, other entrants or any other person;
7.3.6 in relation to failure of an SMS entry message to be received by the promoter on account of technical problems or traffic congestion;
7.3.7 arising from or related to any problem or technical malfunction of any telephone network or lines or mobile communications network related to or resulting from participation in this promotion;
 7.3.8 due to circumstances outside the Promoter’s reasonable control.

7.4 Jardan Australia Pty Ltd and its affiliates assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission; communications line failure, theft or destruction or unauthorised access to, or alteration of, entries, and reserves the right to take any action that may be available.

7.5 If, for any reason, this competition is not capable of being conducted as planned, including, but not limited, due to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoter reserves the right, in its sole discretion, to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the competition, subject to State Legislation.

7.6 Jardan Australia Pty Ltd is not responsible for any delay in the prize delivery. Please note the prize cannot be guaranteed arrival before Mother’s Day, Sunday 8th May 2022.

Spend and Save Weekend - T&Cs

Spend $250 on homewares* + get 20% off in store and online by using the code SPEND&SAVE20 at checkout. Get in quick, offer is whilst stock lasts from 8am Friday 3 December - 11:59pm Sunday 5 December. ⁠ ⁠ *Offer excludes Art, Mirrors, Rugs, Lighting, Furniture, Bulky items and Sale Items. For more info please check with your closest showroom. T&C's apply

End of Season Sale - T&Cs

Please choose carefully as we do not accept exchanges or refund on sale items unless faulty. This offer Cannot be used in conjunction with any other offer. Discounts will automatically be applied at check out. Offer is strictly online only and cannot be redeemed in store. Jardan reserves the right to change, alter or end the online homewares sale at any time. Offer excludes full priced Homewares, Art, Mirrors, Rugs, Lighting, Furniture, Bulky items. Orders with large or bulky items will incur freight costs. Freight costs will be calculated at time of checkout. Please be mindful due to ongoing courier delays and a high volume of orders at this time, your online order may take a little longer to get to you. We will do our best to dispatch your order as soon as possible.