Care & Maintenance

Jardan and PSP share the same values: to minimise waste, maximise resource efficiency, and focus on regenerative design; aiming to create closed-loop systems where materials are reused, recycled, or regenerated.

https://premiumsurfaceprotection.com.au/jardan/

Cleaning - Regularly wipe timber to remove dust and dirt. Do not leave liquid to sit on timber surfaces as it can penetrate the surface and may cause staining. Any spills should be wiped up immediately using a clean damp cloth. This should be all that is required for day to day cleaning, but if preferred, Osmo Spray Cleaner Clear Interior can be used as a surface cleaner. This is a pre-mixed solution for everyday cleaning and maintenance which has been specifically developed for oiled and waxed timber surfaces. Do not use any other cleaners or polishes as they may cause permanent damage. It is not suitable for lacquered surfaces. 

Maintenance - We recommend the use of Osmo Liquid Wax Cleaner Spray for rejuvenating your oiled timber furniture (not suitable for lacquered finishes). This product is based on carnuba and candelilla waxes and also contains a small amount of Osmo Polyx-Oil. It is perfect for removing heavy stains or light scratches and provides the timber with natural hard waxes without forming a film on the surface.  

When properly maintained, your Jardan timber pieces should last for many years. For older tables with significant wear and tear, you may wish to consider having them sanded back and refinished. Please contact your Jardan sales representative or closest showroom for a quote. 

Outdoor Timber - Australia has one of the highest levels of UV exposure in the world. Our harsh sun and coastal climate can have a significant effect on timber kept outdoors including causing warping, bowing and splitting. All of our outdoor pieces are recommended for use undercover only. If outdoor furniture is not going to be in use for long periods of time it is recommended that it is kept indoors, or where not possible, furniture covers are used. Outdoor timber pieces should be lightly sanded and have a UV stable exterior grade oil such as decking oil applied every 6 months. This can be done more often in extreme climates. 

Reclaimed Timber - Our reclaimed timber is sourced from around Australia, the species varies dependant on what is available so colour tone and markings will vary accordingly. It is not advisable to sit reclaimed timber directly on carpet or flooring that may stain as the timber may leach over time. 

Things to Note - Timber is a natural product that will respond to its environmental conditions. Extreme variations in temperature and humidity can lead to warping, cracking and bowing. Direct contact with heat such as that created by hot pots and pans, laptops and other electrical items should be avoided. We recommend the use of protective mats and coasters. Slab or underfloor heating can be damaging to solid timber products as the heat causes the underside to dry out differently to the top. Depending on the position of the pieces within your home, blinds should be closed when items are in direct sunlight. 

Rattan Care - Due to the natural properties of rattan, it is necessary to spray water on the underside of the seat every six months and wipe down with a dry cloth to remove excess water. This will prevent the rattan from becoming dry and brittle. For regular cleaning, vacuuming is adequate for more deep cleaning,  use soapy water and a cloth. Avoid harsh chemicals and abrasive scourers, as these damage or fray the product. Where possible, avoid having the rattan in direct sunlight or directly above any heating vents. 

Using your Rattan - To ensure the longevity and durability of your rattan seats, we kindly advise against standing on them, as this direct force may lead to potential damage. Additionally, we recommend being mindful of items such as keys or sharp objects in your pockets while seated, as they have the potential to cause tearing or harm to the product.

In order to prolong the life of your fabric, we recommend you have it protected by our trusted partners in fabric protection and cleaning - Premium Surface Protection (PSP). Visit their dedicated Jardan client page at Premium Surface Protection for expert assistance with any questions you may have. Please note that fabric protection methods can vary widely in their effectiveness as well as their environmental impact. The methods and products used by PSP are the only ones endorsed by Jardan. The use of an alternative method would void your fabric warranty.

Vacuum fabrics on a weekly basis to remove dust, dirt and any loose feathers.  Treat spills and stains as soon as possible by blotting with a lightly damp cloth to remove as much of the spill as possible, do not treat with non-recommended chemical cleaners or scrub as this can alter the fabrics appearance. To prolong the life of your upholstery and to treat difficult stains, we recommend cleaning by a specialist fabric cleaner. Please contact PSP directly for details of their services using the link above.  Direct sunlight may cause colour change and aging of your fabric, for best performance we recommend positioning your furniture out of direct UV light. Please refer to the Materials Library on our website for care information specific to each of the fabrics in our current range. For information on discontinued fabrics or those from other suppliers please contact customercare@jardan.com.au and we will be happy to assist.

In order to prolong the life of your leather, we recommend you have it protected by our trusted partners in fabric protection and cleaning - Premium Surface Protection (PSP). Visit their dedicated Jardan client page at Premium Surface Protection for expert assistance with any questions you may have. Please note that fabric protection methods can vary widely in their effectiveness as well as their environmental impact. The methods and products used by PSP are the only ones endorsed by Jardan. The use of an alternative method would void your leather warranty.

Leather is a natural product characterised by the unique tone and individual markings that the animal has acquired during its life which may include creases and stretchmarks, scars and insect bites.  Some softening and stretching of the leather is to be expected with use. Wipe leather with a clean, damp cloth on a weekly basis to remove dust and dirt particles that can work their way into the hide and abrade the surface. To treat difficult stains, we recommend contacting a specialist leather cleaner who can also assist with regular treatment of the leather to nourish and prolong the life of leather upholstery. Please contact PSP directly for details of their services using the link above.  Please refer to the Materials Library on our website for care information specific to each of the leathers in our current range. For information on discontinued leathers or those from other suppliers please contact customercare@jardan.com.au and we will be happy to assist.

Regularly shape and rotate loose cushions where applicable to maintain their shape and loft. Some movement may occur with loose covers as they are designed for a relaxed look and feel. It is natural that cushion fillings will settle and seat foams will soften over time. Scatter inserts can be invigorated by laying them out in the sun to air. While specialised fabrics have been selected to contain feathers in compartments, occasionally feather quills can pierce through the covers. They can be simply removed by pulling the feather

Regularly wipe metal with a damp soft cloth to remove particles which can abrade the surface with wear. Avoid contact with liquid, heat and direct sunlight. Abrasive cleaning products are not recommended.

Powder Coated Metal Outdoor - Powder coat is a decorative finish for outdoor use. While it assists with metal protection, it is not a corrosion protection in its own right. The components of Jardan powder coated products are produced in either aluminium or mild steel. The products are then powder coated to make the surface resistant and suitable for use in exterior environments. Minor corrosion spots under table tops, seats and bases do not affect the structural integrity of the product and are not covered by warranty. Whilst every care is taken to provide the most suitable finish according to the use and the environment the product will be subjected to, Jardan can’t guarantee this decorative finish against scratching, scuffing, chipping, fading or corrosion and as a result of direct use in harsh seafront locations. When choosing a colour for outdoor use please select a suitable UV stable choice, as the product is not warranted against natural fading.

Marble is a natural stone renowned for its unique aesthetic and character. With a honed finish and light protective coating applied, Jardan marble has a soft matt finish. Marble is naturally a porous material, making it susceptible to staining as it has an increased absorbency. It is essential that no liquids are left to sit on marble as they will penetrate the stone and cause staining. Wipe up spills immediately with a damp cloth.  Clean regularly with warm soapy water, using a small amount of crème cleaner with a soft sponge or cloth for stubborn stains. Acidic liquids (orange juice, wine etc) should be avoided as they react with marble and can deteriorate the finish.

Our brass products are finished with a clear coat of lacquer to prevent tarnishing.  Gently wipe clean with a soft cloth on a regular basis to remove dust and dirt particles  Use Spray and Wipe or Windex to remove any difficult marks or stains.

Regularly wipe glass and mirrored surfaces with a clean lint free cloth. Windex can be used to remove any difficult marks or stains.

Powder Coated Metal (Indoor) - Regularly wipe metal with a damp soft cloth to remove particles which can abrade the surface with wear. Avoid contact with liquid, heat and direct sunlight. Abrasive cleaning products are not recommended.

High Gloss Paint - Clean the furniture regularly with a dry and soft cotton cloth to protect its surface from scratches, corrosion or stains.

Regular Cleaning: Always wipe off the surface evenly and gently with a DRY and SOFT cloth/fabric. If required use a damp cloth rather than a soaking wet one to clean the furniture, drying the surface immediately after cleaning to prevent water spots.

Polishing: Please contact Jardan Customer service for information on repolishing.

Avoid Harsh Chemicals: Do not use abrasive scouring pads (like steel wool or heavy-duty green scrubbers), as these can micro-scratch the surface finish over time. Avoid bleach, ammonia, or highly acidic cleaners, which can dull the surface finish.

For longevity, keep furniture in covered outdoor areas and avoid extreme weather conditions. Furniture used within 5km of the ocean, or exposed to chlorinated pool or spa water, is subject to accelerated wear, corrosion, and staining.

Our materials and finishes are carefully selected for outdoor performance and designed to withstand the elements. Over time, exposure to UV rays, salt air, chlorine, and pollutants may naturally affect their colour and finish. Regular cleaning and care will help preserve their appearance and minimise these effects.

We recommend using breathable, waterproof covers during non-use or the off-season. Always ensure furniture is clean and completely dry before fitting a cover. Jardan assumes no responsibility for damage caused by third party furniture covers, such as trapped moisture, surface adhesion, or mould and mildew from covering damp items. It is recommended to avoid plastic tarps and other non-breathable covers.

Stacking chairs are supplied with protective bump stops. If a bump stop falls off, please remount or replace it before stacking.

Our outdoor furniture is warranted by material, not by product type. A single piece is usually made from several materials, and each one ages differently outdoors. The care guidance below is set out the same way, so the care for a material and the warranty for that material sit side by side.

Our outdoor range is built for outside, but not every piece is suited to the same conditions. Materials weather differently, and placing a piece well is the single biggest thing you can do for its longevity.

Suited to open exposure. Powdercoated aluminium, stainless steel, porcelain and woven rope handle full sun and rain well. Pieces made entirely from these materials can be left in the open. They will still benefit from regular cleaning, and from covering over winter or during long periods of non-use.

Covered areas recommended. Solid timber pieces are best placed under a roof, pergola or verandah. Timber outdoors is subject to Australia's UV levels and to repeated wetting and drying, both of which accelerate movement, checking and surface wear. A covered position slows this down.

Cushions and upholstery. Wherever the piece sits, store or cover cushions and removable upholstery when they are not in use, and always before a long period away or over winter.

Our outdoor fabric ranges are chosen for their performance in the elements, offering strong resistance to fading, moisture and mildew. Like all outdoor materials, they perform best with a little regular care, and prompt attention to spills and stains.

Routine Care - Brush off loose dirt and vacuum removable and non-removable fabric covers regularly to prevent dust, pollen and organic matter from becoming embedded in the weave.

Spills & Stains - Blot (don't rub) liquid spills immediately with a clean, dry cloth. For oil-based spills, apply an absorbent such as corn starch before removing with a straight edge. Treat stains as soon as possible - the quicker a spill is addressed, the easier it is to remove.

Hand Washing - Soak fabric in a solution of a quarter cup of mild soap per litre of lukewarm water. Use a sponge or very soft bristle brush to lightly agitate any stains, then rinse thoroughly to remove all soap residue and allow to air dry.

Machine Washing - Refer to specific fabric cleaning instructions on Machine Washing.

Mould & Mildew - Our fabrics are not naturally prone to mildew, but it can develop on dirt or organic residue left on the surface. Refer to specific fabric cleaning instructions on how to remove Mould and Mildew.

Avoid - Scrubbing, hard bristle brushes or abrasive cleaning methods.

Spotted Gum is a beautiful, sustainable Australian hardwood, pre-oiled with an exterior-grade oil finish before it leaves our factory. An oiled surface absorbs liquids more slowly, keeping it looking better for longer, but like all-natural timber, it will need ongoing care to stay looking its best outdoors. Over time, exposure to sunlight and weather will naturally cause the timber to weather to a silver-grey patina. Regular re-oiling helps maintain its rich natural tones, locks in moisture, and keeps the grain protected for years to come.

Regular Cleaning - Clean regularly with a damp cloth to prevent fluids from penetrating the timber.

Twice-Yearly Clean - At least twice a year, wash the surface thoroughly with clean water to remove dust, grime and insects. A build-up of dust and grime can encourage green algae and other surface fouling.

Oiling Frequency - Reapply exterior-grade oil annually to maintain the timber's original colour and protection. The hotter the climate and the greater the sun exposure, the more often it will need oiling - in harsh climates or commercial settings, the frequency can be increased to 6 monthly. Contact your Sales Representative for more information.

Tannin - Tannin is a natural substance in timber that can leach out the first few times it is exposed to water, staining light-coloured decking or paving underneath. Objects left on the surface can also draw tannin out, creating marks. Tannin stains can be removed with a soap solution or deck cleaner, and will fade over time with UV exposure.

Avoid - High-pressure cleaners, which can permanently damage the wood fibres; and steel wool, wire brushes or other abrasives for everyday cleaning.

Regular maintenance is the most effective way to prevent the buildup of contaminants that can degrade the powder coat or lead to corrosion.

Regular Cleaning - Clean every 3-4 months. If you live in a coastal or high-pollution environment, perform a fresh-water rinse or mild wash monthly to remove salt and mineral deposits.

Sweep away dust, grit, and organic matter (like leaves or pollen) using a soft-bristled brush. Use a soft cloth or sponge with pH-neutral soap diluted in clean water. Wipe the surface and follow with a rinse of clean water.

After cleaning, it is best practice to wipe the surface dry with a clean, lint-free cloth to prevent water spots or mineral buildup from rain or tap water.

Environmental Adjustments - If you live within 5km of the ocean or an industrial area, clean your furniture monthly to prevent salt or chemical buildup.

Avoid Harsh Chemicals - Do not use abrasive scouring pads (like steel wool or heavy-duty green scrubbers), as these can micro-scratch the surface finish over time. Avoid bleach, ammonia, or highly acidic cleaners, which can dull the surface finish.

Routine Cleaning (Every 1-3 months) - Wipe down with a soft cloth and a mixture of warm water and a mild, pH-neutral dish soap.

Deep Cleaning (Every 6 months or if signs of "tea staining" appear) - Use a specialized stainless-steel cleaner.

Environmental Adjustments - If you live within 5km of the ocean or an industrial area, clean your furniture monthly to prevent salt or chemical buildup.

Avoid Harsh Chemicals - Do not use abrasive scouring pads (like steel wool or heavy-duty green scrubbers), as these can micro-scratch the surface finish over time. Avoid bleach, ammonia, or highly acidic cleaners, which can dull the surface finish.

Porcelain is non-porous; dirt and spills stay on the surface rather than penetrating the material.

Routine Cleaning - Wipe the surface with a soft, damp microfiber cloth. For everyday dust or light grime, a mixture of warm water and a neutral pH dish soap is sufficient.

Deep Cleaning - For stubborn marks, use a non-abrasive cleaner. Always rinse the surface thoroughly with clean water afterward to prevent any soap residue from attracting dust.

Avoid Harsh Chemicals - Do not use abrasive scouring pads (like steel wool or heavy-duty green scrubbers), as these can micro-scratch the surface finish over time. Avoid bleach, ammonia, or highly acidic cleaners, which can dull the surface finish.

Use Coasters & Placemats - While porcelain is heat-resistant, avoid placing hot items directly onto the surface.

Although the surface is highly scratch-resistant, it is not scratch-proof. Use coasters for glasses and mats under heavy ceramic or metal decorative items to prevent abrasion.

Micro cement is a hand-applied, seamless surface valued for its soft, tactile matte finish and versatility across furniture, tabletops and benchtops. While tough and refined once cured and sealed, a little regular care will keep it performing beautifully for years.

Regular Cleaning - Sweep or wipe away dust, grit, and organic matter (like leaves or pollen) using a soft cloth or soft-bristled brush. Grit can act as an abrasive over time, potentially micro-scratching the protective sealant.

Use a soft cloth or sponge with pH-neutral soap diluted in clean water. Wipe the surface and follow with a rinse of clean water.

After cleaning, it is best practice to wipe the surface dry with a clean, lint-free cloth to prevent water spots or mineral buildup from rain or tap water.

Spillage - While the protective sealant is stain-resistant, it is not stain-proof. Wipe up spills immediately, particularly acidic liquids such as wine, citrus juice or vinegar, as these can etch or stain the sealant if left to sit.

Furniture & Felt Pads - Always use felt pads under pots, platters or any other items placed on micro cement surfaces, to prevent scratching or pressure marks. Avoid dragging items across the surface.

Heat Safety - Avoid placing extremely hot items directly onto the surface, as high heat can stress the sealant. Always use a trivet or heatproof mat.

No Standing Water - Do not leave damp items sitting on the surface for extended periods. Even once sealed, trapped moisture can eventually penetrate the coating.

Avoid - Harsh chemicals, bleach, ammonia, or acidic cleaners (like vinegar or lemon), as well as abrasive scorers or steel wool, as these can etch, dull or micro-scratch the sealed finish.

Our care and maintenance guide is a general guide for looking after your rug. Jardan assumes no responsibility in relation to the use of this information. We recommend seeking the advice or services of an experienced rug cleaning specialist where required. Please contact us should you require more information about your rugs fabrication or construction prior to engaging a specialist.

Rug Positioning

The positioning of your rug will have an effect on the longevity and appearance of your rug over time. Avoid direct and continuous exposure to sunlight or a direct heat source, such as a fireplace or gas heater as this can cause fibres to dry out and colours to fade. Dependent upon the level of foot traffic where the rug is positioned, we recommend rotating your rug every 6 months to equalise fading and wear. For reversible rugs, such as Bam Bam we recommend flipping the rug to further benefit this. 

Always ensure rugs are placed in dry areas, away from moist, damp or wet environments as the natural fibres of the rugs can absorb odors and moisture from the surrounding environment. Never place items on your rug which will block all air flow or may add moisture. Items such a pot plants should not be placed on rugs, as they can cause permanent damage. We recommend airing your rug once to twice a year, whilst the climate is dry.

Furniture Placement

Please note it is normal that heavy furniture will flatten the pile of your rug. In most cases the pile will be restored by moving or rotating the rug to equalise wear. For long pile rugs, you may use a soft brush to restore the flattened pile. When positioning or moving furniture on or off your rug, always avoid dragging as furniture can catch or pull the rugs pile.

Shedding & Loose Fibers

All Jardan rugs may shed and have some loose fibres, due to their natural fibres and hand made construction. Shedding may take place mostly in the first 1- 6 months of the rugs lifetime, then will slow over time. High traffic areas may always have a small amount of shedding. Simply vacuum any shedding fibres. If you encounter any loose threads or ends, please do not pull them. Simply clip them carefully with fabric scissors.

Vacuuming

To ensure the longevity and appearance of your Jardan rug, we recommend vacuuming regularly. We do not recommend using rotating or brush head vacuum cleaners. Over time dirt, dust particles and general grit will build up in your rug. To help with this, we recommend a deep vacuum two to three times a year. To deep vacuum your rug, vacuum the top side, then turn it over and vacuum the reverse side. This may help to loosen some of the dirt embedded in rug. To finish, turn the rug back over and vacuum the front again. Even with regular and the above vacuuming techniques followed and careful use, you will find dirt and debris will build up in your rug. When required we recommend a professional rug clean. See professional cleaning instructions for your specific rug quality.

Liquid or Spills

If your rug or becomes wet or damp, absorb any moisture with a clean dry cloth or towel. Dependent on the rugs weight, if possible, lift or raise the wet area of the rug off the floor to dry on both sides. Never use hair dryers or other heating devices to dry the area. Ensure your rug is completely dry before repositioning and placing any furniture upon it. For significant water damage to your rug, please consult a rug cleaning specialist for advice.

For example milk, wine, juice, blood, soft drink, tea, coffee, urine and vomit.

Step 1:

Treat any liquid spills immediately. If the liquid has not settled into the rug try to absorb any excess liquid. Place a colourfast clean cloth or uncoloured paper towel directly on the liquid to absorb the spill, gently dab the liquid to soak it up.  

Step 2:

Following this use a clean cloth, dampened with cold water and dab the affected area, do not follow a circular motion as this will embed the spill into the rug and can damage the pile, simply dab and blot working from the outside in. Follow this step a few times over if required.

Step 3:

After cleaning a spill or stain, the rug needs to be dried completely. Absorb any lasting moisture with another clean dry cloth or towel. Dependent on the rugs weight, if possible, lift or raise the wet area of the rug off the floor to dry on both sides. Never apply heat to the rug (for example a hair dryer or portable heater), only dry naturally. If necessary, restore the pile using a soft brush.

100% Wool rugs only - For example Oily foods, creams or sauces.

Applicable rugs: Bam Bam, Dari, Leo, Pebble, Loop, Stevie, Stone, Rocky, Cobble and Boulder

Step 1:

Treat any liquid spills immediately. If the liquid has not settled into the rug try to absorb any excess liquid. Place a colourfast clean cloth or uncoloured paper towel directly on the liquid to absorb the spill, gently dab the liquid to soak it up. 

Step 2: 

Combine either a mild wool wash solution with lukewarm water (1 part wool wash to 9 parts water) or use a suitable mild product prescribed by a rug cleaning professional for wool rugs. Following this use a clean cloth, dampened with the wool and water solution and dab the affected area, do not follow a circular motion as this will embed the spill into the rug and can damage the pile, simply dab and blot working from the outside in. Follow this step a few times over if required. 

Step 3:

After cleaning a spill or stain, the rug needs to be dried completely. Absorb any lasting moisture with another clean dry cloth or towel. Dependent on the rugs weight, if possible, lift or raise the wet area of the rug off the floor to dry on both sides. Never apply heat to the rug (for example a hair dryer or portable heater), only dry naturally. If necessary, restore the pile using a soft brush.

For example Cordial, red wine, red sauces & urine.

Please note spills that contain colourants or acid can damage fibres and your rugs colouring. Please take care when cleaning these types of spills. We recommend carrying out the spot cleaning as advised in Step 1, carry out 1-2 times to remove any residue possible, then contact a rug cleaning specialist to arrange a specialist clean.

Step 1:

Treat any liquid spills immediately. If the liquid has not settled into the rug try to absorb any excess liquid. Place a colourfast clean cloth or uncoloured paper towel directly on the liquid to absorb the spill, gently dab the liquid to soak it up. 

Step 2:

After cleaning a spill or stain, the rug needs to be dried completely. Absorb any lasting moisture with another clean dry cloth or towel. Dependant on the rugs weight, if possible lift or raise the wet area of the rug off the floor to dry on both sides. Never apply heat to the rug (for example a hair dryer or portable heater), only dry naturally. 

Step 3: Important

Immediately contact a rug cleaning specialist to arrange a specialist clean, as heavily coloured stains should be removed from the rug as soon as possible.

Spills other than food and drink such as paint, shoe polish, nail polish, makeup and glue, will not respond to a water-based or wool mix solution spot clean. Do not to treat these spills yourself, as doing so may create a larger or permanent stain. Remove any excess of the spill by scraping it off gently with a spoon or soft edged utensil. 

Then contact a professional rug cleaning specialist immediately.

For dirt marks, such as soil, simply allow the soil or dirt to dry and then vacuum. If slight marks remain, use a clean cloth, dampened with cold water and dab the affected area, do not follow a circular motion, simply dab and blot. Absorb any excess moisture after cleaning with another clean dry cloth or towel. If a stain or marks remain, contact a professional rug cleaning specialist.

After time your rug will require professional cleaning. Any persistent or large stains are best removed by professional cleaning. We recommend contacting a professional rug cleaner for all Jardan rugs. Always provide the fabrication details of the rug to the specialist, including construction, as different cleaning methods are recommended depending on each individual rug. Professional maintenance and cleaning is essential to preserve the life and appearance of your rug.  We always recommend contacting a professional rug cleaner who specialises in handmade rugs. Do NOT dry clean or steam clean the above rug styles.