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Items can be added to your bag whenever you see the Buy Now icon. When you are ready to place your order, click on the shopping bag icon in the top right hand corner of your screen and follow the prompts to sign in or register for an account.
Online purchases are made easy and secure with a selection of payment options, including credit cards. Unfortunately, at present, we cannot accept gift cards or store credits for online purchases but please contact one of our stores for further assistance should you wish to redeem a gift card or use a store credit.
You will receive an automated email confirming your online order. If you cannot see this email, please check your junkmail. You can also check your order history and status in My Orders within your account. Once your order has been dispatched, you will receive confirmation along with an estimated delivery date.Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends or holidays will be processed the next business day. Delivery times for all homeware products are 2– 5 business days from the time of order. Slight delays may occur during holiday or sale period.
Log in to your account, you will have options to see your wishlist, shopping bag and an overview of your order history in the right hand window. Click on view within the individual order for more information
Log in to your account, your name will appear in the right hand window. To edit account information and delivery details, click on Edit and update accordingly.
Every Jardan piece is made to order in Melbourne, Australia.
We offer international shipping on our full collection with an established worldwide distribution team.
Each Jardan store houses a specialist industry team to service Interior Designers, Decorators, Architects and Stylists. With an understanding of the industry and in depth knowledge of the Jardan collection, the team is on hand to assist with product pricing and the selection process as needed. Working in support of leading architecture and interior design firms, Jardan offers furniture, lighting and styling collections for residential use as well as within workplace, retail and hospitality environments, hotels and resorts, educational and government fit outs.
Click here to fill out a trade application form.
Jardan offers an extensive collection of house fabrics and finishes suitable for a broad scope of use and selected specifically for their performance and suitability for our designs. If there is something particular that you are looking for, please ask your sales consultant.
Gift cards can be purchased in any Jardan store. At this stage, we are unable to accept a Jardan Gift Card as payment on online orders. Gift cards are valid for a 2 year period. Gift card balances can be checked instore, either in person or by telephone. A gift card can be used across multiple purchases within the 2 year validity. No change will be given on any remaining balances.
Jardan offers an instore registry where your guests can make contributions to a gift account that allows you to select from anything in our collection up to the value, alternately the sum could be applied to an order for furniture crafted to order in the specific finishes that you select.
The Good Life is a curated collection of stories on local makers, designers and places that inspire us. Pick up one in store or click the link below to download a copy.
All our products are Designed in Melbourne by our in house design team Jardan Lab. Design is at the core everything we do at Jardan and to ensure originality our designs are protected with design registration and certification granted by IP Australia. Jardan is committed to protect registered designs to ensure uniqueness in the market place and any infringements will be handled by our legal team.
Our philosophy is simple, we only make furniture that lasts. Over their lifetime our products will need a little care and attention to ensure they can be enjoyed by generations to come. The following information will help you care for your Jardan products in the best
Timber is a natural product that will respond to its environmental conditions. We recommend you avoid extreme variation in temperature and humidity as well as contact with liquids and heat. Regularly wipe timber to remove dust and dirt. Do not leave liquid to sit on timber surfaces as it will penetrate and may cause staining. Wipe up spills immediately with a damp cloth. The tone of the timber will alter over time with exposure to UV light, please protect timber from direct or reflected sunlight. Do not use cleaners or polishes as these may cause permanent damage or colour variation to your furniture. Take care when placing or moving unglazed ceramics and other items with an irregular base finish as they may scratch the surface. Care packages specifically for timber with an oil finish are available from your nearest Jardan store. Depending on the position of the piece and the conditions within your home, we recommend treating with a nourishing oil once a year. Before you begin oiling, place a protective layer below the furniture to collect any drips and always test the oil on an inconspicuous area before applying.
Timber is a natural product that will respond to its environmental conditions. We recommend you avoid extreme variation in temperature and humidity as well as contact with liquids and heat. Regularly wipe timber to remove dust and dirt. Do not leave liquid to sit on timber surfaces as it will penetrate and may cause staining. Wipe up spills immediately with a damp cloth. The tone of the timber will alter over time with exposure to UV light, please protect timber from direct or reflected sunlight. Do not use cleaners or polishes as these may cause permanent damage or colour variation to your furniture. Take care when placing or moving unglazed ceramics and other items with an irregular base finish as they may scratch the surface.
Our reclaimed timber is sourced from around Australia, the species varies dependant on what is available so colour tone and markings will vary accordingly. It is not advisable to sit reclaimed timber directly on carpet or flooring that may stain as the timber may leach over time.
Vacuum fabrics on a weekly basis to remove dust, dirt and any loose feathers. Treat spills and stains as soon as possible by wiping with a damp cloth, do not treat with chemical cleaners or scrub as this can alter the fabrics appearance. We recommend contacting a specialist fabric cleaner to treat difficult stains. To prolong the life of your upholstery, we recommend annual cleaning by a specialist fabric cleaner. Direct sunlight may cause colour change and aging of your fabric, for best performance we recommend positioning your furniture out of direct UV light. Please refer to the Materials Library on our website for care information specific to your fabric.
Leather is a natural product characterised by the unique tone and individual markings that the animal has acquired during its life which may include creases and stretchmarks, scars and insect bites. Some softening and stretching of the leather is to be expected with use. Wipe leather with a clean, damp cloth on a weekly basis to remove dust and dirt particles that can work their way into the hide and abrade the surface. To refresh your leather, care packages specifically designed for aniline and finished leathers are available at your nearest Jardan store. To treat difficult stains, we recommend contacting a specialist leather cleaner who can also assist with regular treatment of the leather to nourish and prolong the life of leather upholstery.
Regularly shape and rotate loose cushions where applicable to maintain their shape and loft. Some movement may occur with loose covers as they are designed for a relaxed look and feel. It is natural that cushion fillings will settle and seat foams will soften over time. Scatter inserts can be invigorated by laying them out in the sun to air. While specialised fabrics have been selected to contain feathers in compartments, occasionally feather quills can pierce through the covers. They can be simply removed by pulling the feather
Regularly wipe metal with a damp soft cloth to remove particles which can abrade the surface with wear. Avoid contact with liquid, heat and direct sunlight. Abrasive cleaning products are not recommended.
Marble is a natural stone renowned for its unique aesthetic and character. With a honed finish and light protective coating applied, Jardan marble has a soft matt finish. Marble is naturally a porous material, making it susceptible to staining as it has an increased absorbency. It is essential that no liquids are left to sit on marble as they will penetrate the stone and cause staining. Wipe up spills immediately with a damp cloth. Clean regularly with warm soapy water, using a small amount of crème cleaner with a soft sponge or cloth for stubborn stains. Acidic liquids (orange juice, wine etc) should be avoided as they react with marble and can deteriorate the finish.
Our brass products are finished with a clear coat of lacquer to prevent tarnishing. Gently wipe clean with a soft cloth on a regular basis to remove dust and dirt particles Use Spray and Wipe or Windex to remove any difficult marks or stains.
Regularly wipe glass and mirrored surfaces with a clean lint free cloth. Windex can be used to remove any difficult marks or stains.
Jardan products are designed and made to last a lifetime. If an issue does arise, we’re here to help with extensive structural warranties on all products and a national service network. We ensure the quality of our design and workmanship in our products will provide a lifetime of enjoyment when subject to their intended use.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2017. When purchasing from Jardan your financial details are passed through a secure server using the latest 128bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. Please note that all international order will be processed in Australian dollars and we only accept Visa, Mastercard and China Union Pay.
Once your order has been placed and payment has been made an order confirmation will be forwarded to you in acknowledgement of receipt.
We offer flat rate shipping for all states in Australia.
VIC, ACT, NSW + SA — $15
TAS + QLD — $20
WA + NT — $30
Orders are processed Monday to Friday (excluding public holidays). Orders received on weekends or holidays will be processed the next business day. Delivery times for all homeware products are 2– 5 business days from the time of order. Slight delays may occur during holiday or sale period. A dispatch confirmation email including a track and trace number will be sent once the order has been dispatched. All deliveries are made by registered courier and will require a signature, unless you provide authority to leave during checkout.
Orders are processed Monday to Friday (excluding Australian public holidays). Orders received on weekends or holidays will be processed the next business day. A dispatch confirmation email including your track and trace number will be sent once the order has been dispatched. Delivery times for all homeware product are 5 – 7 business days from the time of order. International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. Please email firstname.lastname@example.org for all furniture and lighting freight enquiries.
Your track and trace number and link will be provided the email sent once the order has been dispatched.
If your order is lost or damaged in transit, please contact email@example.com within 7 working days of placing your order. Inspection of all furniture and lighting products is required on delivery. Any damage must be noted on the delivery docket presented to you by the carried for signature. Notification of any damages or shortages is required within 24 hours of delivery. We will not be responsible for any damage unless we are notified within the time period specified.
Jardan will accept returns for all full priced homewares items (excluding art) purchased from our online store if returned within 14 days of originally receiving your order. We will only accept returns for products in their original condition with tags attached, accompanied with the receipt, Online Store Returns Form completed and all original packaging. We will not accept returns for goods that have been used or washed. Goods will be inspected upon return and refunds processed if they meet the above criteria. Refunds and exchanges will be issued for the original value of the product only — excluding the shipping cost. We do not offer returns for artwork or sale items if you change your mind or make a wrong decision so please choose carefully. All items are quality controlled and checked for any faults before being dispatched. Should you receive an item that is faulty or different to the product you purchased from our online store please contact us immediately by emailing firstname.lastname@example.org
An order confirmation will be forwarded to you in acknowledgement of receipt of your order. This document superseded all prior correspondence in relation to your order (verbal, written, graphic or otherwise). We will proceed with your order, as per your order confirmation, unless we receive written notification of any requested changes with 24 hours.
Each and every Jardan furniture piece is handcrafted to the specific size and finishes you have selected so whether or not an order can be changed depends on how far it has progressed in production. Once your order has been confirmed and proceeded to production, any request for changes must be sent in writing. We will do our best to assist to help but cannot guarantee that changes can be made. Variations agreed to by Jardan will incur additional costs.
Once your order has been confirmed any cancellation request must be sent in writing. As each furniture piece is handcrafted to your specific fabric and finish choices, cancellation will incur charges which vary dependant on the status of production and how far the order has progressed.
Once your order has been received and has progressed into production, our team will advise an estimated completion date by email. Please contact your sales consultant for current lead times, these can vary through the course of the year with peaks in demand.
Payment for furniture orders is split across 2 payments, a deposit of 40% by way of confirmation with the balance payable on prior to final dispatch. Deposit is non-refundable. Balance due prior to release of the goods. Goods remain the property of Jardan until full payment has been received. Jardan does not offer layby.
Each Jardan store houses a team on specialist consultants who are on hand if you have any questions. If you need a little more help, At Home with Jardan is our in-house design service. Working either from your plans or visiting your home (within 30 minutes drive of a Jardan store), our team will assess the physical space and talk to you about your lifestyle and your personal aesthetic, we will then bring together a detailed presentation of a scheme including furniture, finishes and accessories from within the Jardan collection. Please contact your local store for more information
We strive to offer full delivery service, including assembly, placement of any Jardan furniture items and removal of rubbish. This service is available in all Australian capital cities. Australian regional or remote areas and some international locations are the unfortunate exception, full assembly instructions are provided with your order
Modifications to products outside the standard specifications may be possible. All requests for modifications must be submitted in writing and are subject to Jardan’s approval. Additional lead time and surcharge will apply.
Our customer care team can help with reupholstery of current Jardan designs. To obtain a quote for reupholstery, please complete the after sales form below and email along with images of the item and your original order details to email@example.com
Delivery costs for furniture orders will be itemised on your quotation.
Delivery times will be arranged with you once the final payment is received for the completed order. The freight charge covers a single delivery at ground level, easy access during normal weekday delivery hours. We do ask that someone is onsite to check and sign for all furniture deliveries. Our team will be in touch to book a delivery window and can confirm half an hour prior to arrival. If you are unable to accept delivery within 7 days of receiving notification of completion, the invoice must be paid in full and storage charges will apply.
Please let us know if you think you have any access issues. If you have a particular concern about something fitting, our team can offer a pre-purchase inspection to ensure we will be able to deliver your furniture with ease. Please contact your local store for further details.
We have a specialist customer care team dedicated to fixing these issues. If your furniture order was damaged on delivery, please complete the after sales form below and return to firstname.lastname@example.org along with all order details and any images of the damage.